Restaurant Management Dashboard for Some Users

Incident Report for HungerRush

Resolved

This incident has been resolved.

Posted Aug 05, 2023 - 19:16 CDT

Update

This incident has been resolved. Dashboards are now updating as they should. You may just need to log out and log back in. If you have any further issues with this, please feel free to reach out to Support at 281-971-2500.

Posted Aug 05, 2023 - 19:16 CDT

Update

Data is pulling automatically now to the Dashboard and Summary Reports for stores impacted.

Posted Aug 05, 2023 - 15:50 CDT

Investigating

We are investigating this issue. As it stands now, we have determined that if you are impacted, it is only to the Dashboard and Summary Reports. If data is not syncing summary reports may also appear blank.

As a temporary solution, please continue to sync manually using 'Get Data' until this has been resolved. Guidance on using the get data function is available here:
https://hungerrush.zendesk.com/knowledge/articles/16418186229527/en-us?brand_id=360006566593

Posted Aug 05, 2023 - 11:55 CDT

This incident affected: Management Console.