All Systems Operational

Uptime over the past 90 days. View historical uptime.
Customer Support Operational
Email ? Operational
Phone ? Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Loyalty Operational
90 days ago
99.95 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
FirstData (CardConnect) Operational
90 days ago
100.0 % uptime
Today
WorldPay Express (heritage Revention) Operational
90 days ago
100.0 % uptime
Today
WorldPay Integrated Payments (heritage CRS) Operational
90 days ago
100.0 % uptime
Today
WorldPay Core Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Google Maps Operational
90 days ago
100.0 % uptime
Today
DoorDash Operational
90 days ago
100.0 % uptime
Today
HungerRush POS Hardware ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2025
HungerRush POS Crashing with Inbound Calls to CallerID
Resolved - The fix for the HungerRush POS crashing has been successfully implemented.

If you are still having any issues, please reach out to our customer support team at 281-971-2500
Sep 17, 15:33 CDT
Monitoring - We have identified an issue with the HungerRush POS crashing on the CallerID Screen when an inbound call is received. This is related to updates to our loyalty system.

A fix has been introduced and the issue should no longer be occurring.

The fix should be rolled out automatically to all affected customers but if you are noticing issues please reach out to our Support Team.
Sep 17, 12:21 CDT
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
DoorDash Integration Disruption
Resolved - Impact:
During this period, some orders from DoorDash were not processed successfully. DoorDash temporarily deactivated HungerRush-connected stores in 15-minute intervals as a safeguard, which meant stores were unable to receive new DoorDash orders while deactivated.

Root Cause:
A HungerRush infrastructure change caused HungerRush to rate limit too aggressively under high order volume which in turn caused DoorDash to suspend order flow temporarily.

Resolution:
Engineering identified the mismatch and corrected the configuration in less than 90 minutes. Additional safeguards and monitoring have been implemented to prevent this type of issue from recurring.
Sep 8, 17:00 CDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

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