Resolved -
This incident has been resolved.
May 13, 13:53 CDT
Update -
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls.
Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution.
We apologize for the inconvenience and will provide updates as more information becomes available.
May 13, 12:57 CDT
Identified -
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls.
Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution.
We apologize for the inconvenience and will provide updates as more information becomes available.
May 13, 12:35 CDT